THE BASIC PRINCIPLES OF TELUS CUSTOMER SERVICE

The Basic Principles Of Telus customer service

The Basic Principles Of Telus customer service

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• At this stage, I sense I am remaining misled and mistreated. Even with numerous calls and escalations, I continue to would not have clarity on my bargains or a fair resolution to my worries.

Hey @DjE we could unquestionably do what we will to help you. Is it possible to please deliver us a private concept and We are going to go from there?

• A friend who is usually a Telus customer showed me his prepare aspects, and he is acquiring the same plan for significantly less with no need to get gadgets, which contradicts what Abdul informed me.

I called Telus CS at 8.55AM Mountain time and so they hanged up on me, indicating that I must contact throughout "standard office hrs". Is that this for authentic?

• I to begin with renewed my deal just after speaking with the agent named Abdul, who gave me a deal which i recognized, although it couldn’t match a suggestion from Rogers.

You are going to then receive a textual content message when the agent responds, and you will follow up at your earliest benefit.

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If our reply resolved your concern, be sure to click Accept as Resolution to help Other individuals while in the community.

If our reply resolved your challenge, remember to click on Take as Resolution to assist Other folks during the Local community.

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The several hours they have are usually not Performing nicely with my perform and caring for an elderly loved one frantic timetable. I also chatted but they told me I should get in touch with in. 

Hello @Ben708 we unquestionably price your loyalty with us and we want to help. Remember to control your inbox for a information from us

The TELUS team acknowledges that our get the job done spans many Territories and Treaty regions telus billing support and we have been grateful for the traditional Understanding Keepers and Elders that are with us nowadays, all those who have absent prior to us as well as the youth that encourage us.

I’ve in no way applied such a service before, but it had been simple and really useful. I realized that my situation was about to ruin my complete getaway, and you simply actually saved me.

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